Detailed login steps (Trezor Suite & web apps)
1) Prepare the host machine
Use a trusted personal computer. Close unnecessary apps, disable remote desktop and any screen-sharing sessions, and ensure your OS and browser are up to date. If you use extensions, temporarily disable unknown or untrusted ones while performing security-sensitive tasks.
2) Download & install official software
Visit trezor.io/start and download Trezor Suite for your OS. If you prefer the web flow, follow the link on that page. For browser integrations, ensure Trezor Bridge or the recommended connector is installed so the browser can reliably talk to the device.
3) Connect the Trezor device
Use the supplied cable or a quality data cable — not a charge-only cable. Plug the device directly into the computer's USB port (avoid untrusted hubs). The host should detect the device; if using the web interface, allow the browser permission prompts for the local connector. The device screen will show prompts that must be approved physically on-device.
4) Unlock using your PIN
Your Trezor PIN is entered using the device itself. The host application may show a scrambled keypad image; press the corresponding physical device buttons in the sequence indicated. Never type your PIN into the computer. If you enter the wrong PIN multiple times, the device delays or blocks further attempts as a protective measure — keep your PIN secure and memorable.
5) Optional: Passphrase workflows
Passphrases act as an additional secret (a 25th word) that derives a hidden wallet. If you use passphrases, you will be prompted to enter them during login. Choose a robust, high-entropy passphrase and store it separately from your recovery seed. Be aware: losing the passphrase results in permanent loss of access to that hidden wallet.
6) Approve transactions and operations on-device
Any sensitive operation — firmware update, receiving or sending funds, exporting public keys — must be confirmed on your device's screen. Review addresses and amounts carefully; device-side confirmation protects against host-level malware that may try to manipulate transaction data.
Troubleshooting common login issues
Device not detected
Try a different USB port and cable. Restart Trezor Bridge (or the host connector), reboot your computer, and ensure no other wallet software is locking the USB interface. On Linux confirm udev rules and that your user has permission to access USB devices.
Cable supports power but no data
Some cables only carry power. Swap to a known data-capable cable. Prefer short, shielded cables for stability.
PIN entry issues
If the scrambled layout isn't visible or your PIN presses aren't registering, try reconnecting the device. Never enter your PIN anywhere except the device itself. If you forget the PIN, you must restore from the recovery seed on a reset device.
Passphrase confusion
Because passphrases create hidden wallets, logging in with the wrong passphrase will show a different account (or an empty wallet). Carefully manage and label passphrases outside the device to avoid accidental lockout.
If you lose access — recovery steps
Keep your recovery seed secure and accessible in emergencies. To restore access on a new device, use the "Restore wallet" flow in Trezor Suite and enter your recovery words in the order prompted by the device. Do not restore on untrusted machines. If you used a passphrase originally, you must supply that passphrase during restore to regain the same hidden wallet.
Security best practices for login sessions
- Always verify you are on the official start page: trezor.io/start.
- Confirm every transaction and prompt on the Trezor device screen before approving.
- Avoid public or shared computers for wallet access.
- Do not store recovery seeds or passphrases digitally.
- Keep Bridge, Suite and device firmware updated and review release notes before updating.
Official link (placeholder): trezor.io/start